ORDERS MAY EXPERIENCE DELAYS DUE TO ISSUES SEEN WITH COVID-19 RESTRICTIONS IN CERTAIN COUNTRIES | CHECK "COVID-19" FOR UPDATES ON FULFILMENT TIMES

When will I get my order?

(Pre COVID-19) It takes 2-7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • UK & EU: 2-5 business days
  • USA: 5-8 business days
  • International: 10-20 business days

    To keep all our updates and FAQs related to Covid-19 in one place, we’ve gathered them on this page: COVID-19

    This link is going to be the go-to source for future updates, so make sure to check it out whenever you visit!

    We’ve also added a section on our current fulfilment estimates. As you know, the entire world is facing difficulties, so our fulfilment and delivery times will take longer than usual.

    Thank you for all your support while we weather the storm!

    Where will my order ship from?

    We work with an on-demand order fulfilment company with facilities worldwide!

    Will I be charged customs for my order?

    An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

    Our suppliers will make every effort to fulfil your order in your region, however, due to product availability at the time of purchase could mean that the item is fulfilled in another region, e.g. UK order fulfilled in the USA OR USA order fulfilled in Europe.

    Therefore, based on the order value and customs policies of your country, you will solely be liable and required to pay any additional fee - not Liberty Square Apparel.

    My order should be here by now, but I still don't have it. What should I do?

    Before getting in touch with us, please help us out by doing the following:

    • Check your shipping confirmation email for any mistakes in the delivery address.
    • Ask your local post office if they have your package.
    • Stop by your neighbours in case the courier left the package with them.

    Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us via the contact form with your order number.

    If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

    Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!